Returns, Refunds & Warranty
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy limits those rights.
If your equipment arrives damaged
Inspect your delivery as soon as it arrives. If anything is damaged in transit:
- Contact us within 48 hours of delivery
- Send photographs of the damage and of the packaging it arrived in
- Keep the packaging until the matter is resolved
We will arrange a replacement or a full refund, at no cost to you. You will not be asked to ship anything back at your own expense.
If something fails later
Our equipment carries a 12-month warranty against manufacturing defects, covering the frame, springs, straps and fittings under normal domestic or studio use.
The warranty does not cover normal wear on upholstery and straps, damage from misuse or modification, or equipment used beyond its stated weight capacity.
Contact us with photographs and a description of the fault and we will sort it out — repair, replacement parts, or replacement of the item, depending on the fault.
Change of mind
Because every machine is built to order specifically for you, we are not able to accept returns simply for change of mind. Please take the time to check dimensions, access and specifications before ordering — and if you are unsure about anything at all, contact us first. We would genuinely rather talk you out of the wrong machine than sell you one you regret.
Cancelling an order
You can cancel for a full refund any time before your order goes into production. Once manufacturing has started we may not be able to cancel, but contact us straight away and we will do what we can.
Contact us
Get in touch through our contact page and we will respond within one business day.